Shipping & Delivery
At Chicgrace, we value each and every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer.You can choose your preferred shipping method on the Order Information page during the checkout process.
* Important Notes
Your order may be shipped in different packages, please don’t worry if you didn’t get all items at the first package, we must ship other items in other packages.
Postal deliveries: If you haven’t received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.
Due to longer customs clearance times, Free Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control.
Normal service resumes immediately after each holiday.
It can take a few days following order shipment before the tracking number becomes active on the courier’s system.
If the information has not appeared on the courier’s website, please try again later.
Chicgrace ships all packages from our warehouse and distribution center.
Chicgrace may have to verify payment and order details before processing your order.
If you have any questions, please contact us, we’ll deal with it as soon as possible.
Total Delivery Time = Processing Time + Shipping Time
* What is item processing time?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product’s quality prior to shipment. The processing time
varies depending on the specific product with the average processing time approximately 4 business days; However, it can also be affected by the item’s stock
status. If your order includes hot items experiencing stock availability issues, the order can take between 5-10 business days to process.